Deposit: Please note that a non-refundable 30% deposit is required to secure your booking and this payment must be received by “The Social Hire Co” within 7 days of the date of our tendered invoice. If the deposit is not received within 7 days of the invoice date, then the reserved items will no longer be held in the Hirers favour. Payment of deposit indicates acceptance of our Terms and Conditions.
Final payment: Must be received by “The Social Hire Co" into our nominated Bank Account a minimum of 14 days prior to the event date. Rental Period: Rental periods are for 3 standard business days, which is defined as 72 hours. Longer periods are subject to an additional charge unless negotiated prior to booking.
Estimates: All estimates are valid for 7 days from the date the quote is issued. If you would like to proceed with your estimate, then please advise us within 7 days of the estimate date and we will issue an invoice with the required deposit payment information contained therein.
Product Care: In the circumstances whereby the event venue wash any of the products rented, some of our products are gold plated so please advise the event venue to be extra gentle when washing the plates and to not use an abrasive cleaning scourer. Only wash with a sponge as this prevents unnecessary scratches. Gold rimmed plates and glassware are to be washed only by hand and not in a dishwasher. Please scrape and rinse plates free of any food, plates should be packaged dry. Plates must be returned in the same condition they are received. All cutlery is dishwasher safe, however please handle with care.
Damage Waiver: A non-refundable damage waiver is applied to every booking. The hirer is responsible for returning all rental items in the same condition in which they were received, except for ordinary wear and tear. The damage waiver is a standard fee in the hiring industry to cover minor damage to the stock. It does not cover loss or negligence resulting in the item having to be replaced or written off. Products that are missing, returned permanently damaged, lost, or stolen due to mishandling/negligence or any other misadventure or incident, will incur a reimbursement cost of £9.00 per charger plate, £4.00 per piece of cutlery and £5.00 per piece of glassware by the Hirer to “The Social Hire Co”. Should the replacement value exceed the damage waiver then the Hirer will be responsible for the reimbursement to us of the entire cost of the damaged and/or non-returned items, including the excess cost above the value of the damage waiver monies already lodged, if such reimbursement be applicable.
Dry Hire: We currently offer a limited dry hire service for smaller bookings, and this is determined on a case-by-case basis. Due to the nature of our products not every booking is suitable for self-pick up. Please enquire at the time of booking. Due to the breakable nature of our goods, all self-collection bookings will incur a 15% damage waiver fee.
Cancellations: In the unfortunate event that a function booking is cancelled by the Hirer, our full quoted amount less deposit will be refunded if such cancellation is advised by the Hirer at a point in time greater than 14 days prior to your function date. If a cancellation is advised within 14 days of the event, all monies paid by the Hirer are forfeited. Payment of your deposit and/or final payment for your order with “The Social Hire Co” confirms your acceptance of our nominated “Terms and Conditions” of hire. All Terms and Conditions are subject to change without notification.
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